UDK ry.

Tierarztpraxis für Kleintiere & Reptilien in Apensen bei Buxtehude ca 35 km von Hamburg Richtung Bremen

Blog post (Sept. 2011) by Nick Milton about 7 tips for KM to succeed

The ultimate goal is process-oriented sociality where critical business processes have been transplanted/forked at points where theprocess is designed to get better through collaboration. The outputs of such business processes being “better” or “quicker” is then easily judged. Results should be more pronounced in companies operating with rigorous processes already.

There is a good reason why it is so difficult to build a generic, universal business case for social software. You can’t do it. Social software is a set of mass collaboration principles and technologies that apply to the construction of a solution, not the solution itself. Social software business value can and does vary widely from one solution to the next. Trying to build a business case for social software is similar to building a business case for a toolbox. In establishing the justification for purchasing a toolbox, you can talk only in generalities.

Now you can build metrics around social activity (registered participants, visits per month, posts per month, average time between visits, pages viewed, etc.) which is important and can be indicative of a thriving community. However, the activity may or may not be delivering business value. Business value is measured separately from activity.

"I believe there's a real chance to address some long-standing social business challenges if we can work through and address these issues better than we have up until now.

Unfortunately, any progress will require connecting some technology thinking with some business thinking, which is the quintessential oil and water of the information technology divide. However, I believe we can now do this better than we ever could in the recent past and that a major opportunity lies ahead." Annotated link http://www.diigo.com/bookmark/http://www.ebizq.net/blogs/enterprise/2011/09/integration_and_connection_to.php

"Yet, though C-level involvement is one of the single most effective ways to gain approval for the needed resources, functional cohesion, and organizational priority, it's also a good recipe for bottling up internal social media in a manner that ends up moving it through the traditional IT project machine. This oft-careworn process is usually a well-established -- and largely well-intentioned -- "sausage maker" for repeatably fielding new IT solutions in a linear and highly structured fashion (though it's showing serious signs of age.)" Annotated link http://www.diigo.com/bookmark/http://www.ebizq.net/blogs/enterprise/2011/09/five_emergent_strategies_for_social_business.php

There is another rule of thumb - that it is difficult to form trusting social relationships in groups of more than 150 (Dunbar's number). This seems to be the average size of tribes, military fighting units, and (according to some sources) web 2.0 circles. Within a group of 150, strong social ties of relationship and trust can form.

Henley